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CCBC
Online Help Desk
 Haven't
received login information
During the month prior to the start of classes you will receive a letter
in the mail that contains your WebCT ID and password, as well as the
login instructions.
If you have not received this letter one week before the start
of classes, please call 410-455-4295, or email either bschwart@ccbcmd.edu
or jsarinsky@ccbcmd.edu. 
Course
doesn't appear on the "MyWebCT" page
If under
"Courses" on your MyWebCT page, there is a line that says,
"You have not added any courses," it means that the instructor
has not yet made the course accessible. A course will appear on MyWebCT
page only when the instructors imports his or her students
into the class database. Many faculty choose to wait until the first
day of the semester to import their students so that the entire class
begins at the same time. If the course does not appear on your
MyWebCT page by the first day of the semester, please contact your instructor
immediately.
| NOTE:
If your instructor confirms that your are imported into the
class, but you still do not see your class listed on your
myWebCT page, Donald
Stitz (410.455.4513). |
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Registered
late
If you register
late for an online course and/or do not receive a letter with your login
information by the first day of classes, you should do one of the following:
Need
orientation to WebCT
Are you taking
an online course for the first time? Get a quick start to online learning
by taking advantage of these options.
-
Online
Tutorials http://student.ccbcmd.edu/distance/tutorials/index.html
- "CCBC Live!"
- WebCT On-line Orientation on Baltimore County Cable channel 71.
Subscribers to Baltimore County Comcast Cable TV can view a one-hour,
prerecorded Online Course Orientation program on Channel 71 on the following dates and times:
| Tuesday, May 30 |
2:00 - 3:00 PM |
| Wednesday, May 31 |
10:00 - 11:00 AM and 1:00 - 2:00 PM |
| Wednesday, June 1 |
1:00 - 2:00 PM |
| Friday, June 2 |
10:00 - 11:00 AM and 3:00 - 4:00 PM |
| Saturday, June 3 |
11:00 AM - 12:00 NOON and 3:00 - 4:00 PM |
Free DVD's of this program are also available. Call Janet Buckley at
410-780-6551, or email jbuckley@ccbcmd.edu.
The DVD only plays using Intervideo WinDVD player, which comes standard
on our workstation. If the player is not selected initially, it can
be launched from the Start Menu.
- Face-to-face
general orientations to WebCT will be offered on each of the three main campuses during the week of January 23. Please continue to check this page for updated information.
- Catonsville
Campus:
Library Building, F-302
10-11 AM, 1-2 PM
Open session from 2-4 PM
- Dundalk
Campus:
Career Building, J-205
10-11 AM, 1-2 PM
Open session from 2-4 PM
- Essex
Campus:
Administration Building, J-228
10-11 AM, 1-2 PM
Open session from 2-4 PM
NOTE:
The WebCT Tutorials and the face-to-face orientations are not substitutes
for any course-specific orientation held by your instructor.
Login
doesn't work
If you get
a message such as "Incorrect ID or password," "Page cannot be displayed," or "Cannot find server," it usually
indicates one of the following causes. Please try to eliminate
all of these possibilities before contacting us:
- Check to make sure that you've entered your ID and password correctly. You WebCT ID may or may not include your first initial and full last name. Enter all letters in lower case - WebCT is case-sensitive. Be sure to distinguish any lower case "L" from a numeral "1."
- You're
working from a business or institutional PC that has a firewall installed.
Try the login link at http://student.ccbcmd.edu/distance/online/helpdesk.html#firewall.
This connection will be slower and we cannot guarantee access to all
components of your course. If this connection does not work, contact your
institution's IT staff for assistance.
- You have
installed anti pop-up software on your PC. These programs
can block WebCT. You will have to uninstall or disable the program for
the duration of the course.
- You have
set your Internet security setting too high. Try lowering the setting
in the browser that you are using (Internet Explorer, Netscape, etc).
- Your PC has been infected with spyware, adware, or other "deceptive software." These programs can interfere with WebCT. There are detection and removal utilities that you can download from the Internet. Click here for more information.
If you cannot find a satisfactory solution, contact either Donald Stitz (dstitz@ccbcmd.edu, 410.455.4513) or Joel Martin (jmartin@ccbcmd.edu, 410.455.4584).
Lost/Forgotten
ID or password
If you forget
your password, use this Password
Hint to have your password changed and e-mailed to you. This facility
can be used only after you have logged in successfully and created your
password hint.
Forgot your
WebCT ID? Use the WebCT
Login Hint to have your WebCT ID and a new password e-mailed to you.
This facility can be used only after you have logged in successfully
and created your password hint.
Please note
that when you use the Password Hint or the WebCT Login Hint, your password
will be changed. You can use the Change Password tool on your myWebCT
page to change the new password to something that is more user friendly.
Problems
with employer's firewall
If you are
accessing WebCT from your office, you may run into problems with your
company's network and firewalls. If you can access your course from home,
but not from work, that might indicate that you are behind a firewall.
This would preventing you from logging in to WebCT. You can try using
the login button below.
| Note:
Logging in from this location should not be used unless
you are behind a firewall. This connection will be slower and
we cannot guarantee access to all components of your
course. |
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Logging
out of WebCT
There is
a log out button in a WebCT course. To logout, you MUST CLICK the log
out link at the top of the page. If you are working on a computer that
is used by others, it is CRITICAL that you exit WebCT each time you finish
doing work in the course. If you don't exit, a person using that machine
after you will have access to your course materials, could send e-mail
in your name, and could view your confidential student record.
Problems
with AOL
On our
web site, we point out that AOL users may experience some problems with
WebCT. The reason for this is that the AOL browser is a CUSTOMIZED version
of Internet Explorer. It is not a standard version of IE. For example,
if you are using AOL 6 you will probably have a problem sending e-mail
in WebCT. Here are 2 possible solutions:
Option
One:
- Complete
your AOL connection.
- Minimize
your AOL window. DO NOT CLOSE YOUR CONNECTION.
- Open
a new instance of your browser window by clicking on the Internet
Explorer icon on your desktop or from the Start menu on your computer.
- Access
your course through the new Internet Explorer browser window, not
the AOL window.
Option
Two:
- Download
and install a stand-alone browser that is WebCT compliant.
- Connect
as usual with AOL.
- Open
the browser you installed without disconnecting from AOL.
- Access
the URL of your on-line course.
Go to the
Technical Requirements page for more details.
Courses
from previous semester still on MyWebCT page
If you
have courses from a previous semester on your MyWebCT page, please contact
the instructor from that class and have the instructor remove you from the
class.
Updated:
May 9, 2006
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