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CCBC
On-line Help Desk
 Haven't
Received login information:
-
During the month prior to the start of classes you will receive a letter
in the mail that contains your WebCT ID and password, as well as the
login instructions.
If you have not received this letter one week before the start
of classes, please call 410-455-4295, or email either bschwart@ccbcmd.edu
or jsarinsky@ccbcmd.edu.
Courses
doesn't appear on MyWebCT page
If under
"Courses" on your MyWebCT page, there is a line that says,
"you have not added any courses," it means that the instructor
has not yet made the course accessible. A course will appear on MyWebCT
page only when the instructors imports his or her students
into the class database. Many faculty choose to wait until the first
day of the semester to import their students so that the entire class
begins at the same time. If the course does not appear on your
MyWebCT page by the first day of the semester, please contact your instructor
immediately.
| NOTE:
If your instructor confirms that your are imported into the
class, but you still do not see your class listed on your
myWebCT page, check
your browser's cache settings and confirm that it has
been configured properly. Be sure that your browser's configuration
are set up properly for Internet Explorer or Netscape If your
browser is properly configured, contact Donald
Stitz (410.455.4513). |
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Registered
late
If you register
for an online course late and/or do not receive a letter with your login
information by the first day of classes, you should do one of the following:
Need
orientation to WebCT
Are you taking
an online course for the first time? Get a quick start to online learning
by taking advantage of these options.
-
Online
Tutorials http://student.ccbcmd.edu/distance/tutorials/index.html
- CCBC Live - WebCT
On-line Orientation on Baltimore County Cable channel 71.
Tuesday, May 31: 10 AM
Wednesday, June 1: 1 PM
Thursday, June 2: 2 PM
Friday, June 3: 9 AM and 3 PM and
Saturday, June 4: 11 AM and 4 PM
- Face-to-face
general orientations to WebCT have been scheduled on
the following dates:
- Catonsville
Campus, June 2, 2005
Library building F-302
10:00-11:00am, 1:00-2:00pm
Open Session 2:00-4:00pm
- Dundalk
Campus, June 3, 2005
Career Building J-208
10:00-11:00am, 1:00-2:00pm
Open Session 2:00-4:00pm
- Essex
Campus, June 1, 2005
Employee Technology Center in the Library
10 :00-11:00am, 1:00-2:00pm
Open Session 2:00-4:00pm
NOTE:
The WebCT Tutorials and the face-to-face orientations are not substitutes
for any course-specific orientation held by your instructor.
Login
doesn't work:
If you get
a message that you've entered an incorrect ID or password, contact either
Donald Stitz (dstitz@ccbcmd.edu,
410.455.4513) or Joel Martin (jmartin@ccbcmd.edu,
410.455.4584). In most cases your password needs to be reset.
If you get
a message shuch as the "Page cannot be displayed" it usually
indicates one of the following causes. Please try to eleminate
any of these possiblities before contacting us:
- You're
working from a business or institutional PC that has a firewall installed.
Try the login link at
http://student.ccbcmd.edu/distance/online/helpdesk.html#firewall.
This connection will be slower and we cannot gaurantee access to all
componets of you course. If this connection does not work contact your
institution's IT staff for assistance.
- You have
installed anti pop-up software or adware running on your PC. These programs
can block WebCT. You will have to uninstall or disable teh program for
the duration of the course.
- You have
set your Internet security setting too high. Try lowering the setting
in the browser that you are using (Internet Explorer or Netscape).
Lost/Forgotten
ID or password
If you forget
your password, use this Password
Hint to have your password changed and e-mailed to you. This facility
can be used only after you have logged in successfully and created your
password hint.
Forgot your
WebCT ID? Use the WebCT
Login Hint to have your WebCT ID and a new password e-mailed to you.
This facility can be used only after you have logged in successfully
and created your password hint.
Please note
that when you use the Password Hint or the WebCT Login Hint, your password
will be changed. You can use the Change Password tool on your myWebCT
page to change the new password to something that is more user friendly.
Problems
with Employee'sfirewall
If you are
accessing WebCT from your office, you may run into problems with your
company's network and firewalls. If you can access your course from home,
but not from work, that might indicate that you are behind a firewall.
This would preventing you from logging in to WebCT. You can try using
the login button below.
| Note:
Logging in from this location should not be used unless
you are behind a firewall. This connection will be slower and
we cannot guarantee access to all components of your
course. |
|
Logging
out of WebCT
There is
a log out button in a WebCT course. To logout, you MUST CLICK the log
out link at the top of the page. If you are working on a computer that
is used by others, it is CRITICAL that you exit exit WebCT each time
you finish doing work in the course. If you don't exit, a person using
that machine after you will have access to your course materials, could
send e-mail in your name, and could view your confidential student record.
Problems
with AOL
On our
web site, we point out that AOL users may experience some problems with
WebCT. The reason for this is that the AOL browser is a CUSTOMIZED version
of Internet Explorer. It is not a standard version of IE. For example,
if you are using AOL 6 you will probably have a problem sending e-mail
in WebCT. Here are 2 possible solutions:
Option
One:
- Complete
your AOL connection.
- Minimize
your AOL window. DO NOT CLOSE YOUR CONNECTION.
- Open
a new instance of your browser window by clicking on the Internet
Explorer icon on your desktop or from the Start menu on your computer.
- Access
your course through the new Internet Explorer browser window, not
the AOL window.
Option
Two:
- Download
and install a stand - alone - browser that is WebCT compliant.
- Connect
as usual with AOL.
- Open
the browser you installed without disconnecting from AOL.
- Access
the URL of your on - line course.
Go to the
homepage for Online Courses for more details.
Courses
from previous semester still on MYWebCT page
If you
have courses from a pervious semester on your MYWebCT page, please contact
the instructor from that class and have the instructor remove from the
class.
Updated:
May 9, 2005
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