Frequently Asked Questions - FAQs

Here are some of the most common questions people ask about Online Learning and the Virtual Academy. If you have any questions that have not been addressed, please contact Joel Martin or Donald Stitz. Please address administrative questions to Joel Martin (410.455.4584). Address technical questions to Donald Stitz (410.455.4513).

Question: What support is available after the Virtual Academy?

Answer: There are several sources of support. Technical support is available by contacting the Learning Support Specialist on your campus. If they cannot answer your question, they will direct you to the appropriate person.

Question: Who should I contact if I have a question during the Virtual Academy?

Answer: The course instructors are the people to contact during the course. In this course, there are a myriad of communication opportunities, both traditional and non-traditional. Within the course, e-mail, discussion boards and chat are available. Among the more traditional tools, you can use the phone or make an office visit. If you use email to contact the instructors, you should use the email available within the course, not their Outlook mail.

Updated: December 19, 2006

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